Amr Eid Mahmoud — Presales & Service Delivery Leader

Executive Summary

Where technical depth meets business impact.

I help organizations make confident technology decisions. With 18+ years across enterprise IT — from infrastructure and service management to presales leadership — I bring the rare combination of hands-on technical credibility and executive-level commercial insight. Clients trust me because I understand their architecture as deeply as I understand their business case.

Today at Alnafitha International, I lead presales and ITSM consulting engagements across Saudi Arabia's public, private, and government sectors. I've closed deals with high-profile accounts including NEOM, SDAIA, Soudah Development, and the General Secretariat of the National Risk Council — navigating full government procurement compliance cycles from RFP to signature.

My toolkit spans ITIL, ServiceNow, ManageEngine, and IAM/PAM, backed by an Executive MBA and PMP. Whether it's a proof-of-concept for a C-level audience or an IT governance framework for a client's operations, I build solutions people actually adopt.

LocationRiyadh, KSA

Current rolePresales Consultant

CompanyAlnafitha International

EducationEMBA · B.MIS

Key credentialsPMP · ITIL 4 MP · CBAP

LanguagesArabic · English

Focus areasPresales · ITSM · Delivery

Core competencies

Presales Consulting Solution Architecture RFP/RFI Response PoC Delivery ITSM / ITOM Service Delivery Management IT Governance Stakeholder Management Cross-Functional Leadership IT Infrastructure Business Analysis Project Management

Experience

Professional journey

Eighteen years of progression — each role building on the last.

AUG 2023 — PRESENT

Presales Consultant

Alnafitha International · IT Solutions & Managed Services · Riyadh

Grew repeat business 15% across government and enterprise accounts through discovery-led ManageEngine solution proposals (ITSM, Endpoint, IAM, SIEM, PAM)
Closed deals with NEOM, SDAIA, Soudah Development, and the National Risk Council through full government procurement cycles
Increased sales conversions 25% via 100+ live demos and PoC sessions — a 30% demo-to-close rate with C-level decision-makers
Cut proposal revision cycles 30% by developing 200+ strategic technical proposals with sales and implementation teams
Led training for sales teams on solution positioning and product value propositions

FEB 2022 — JUL 2023

ITSM & ITOM Consultant

Alnafitha International · Riyadh

Cut critical-incident downtime 30% by managing mission-critical escalations as the customer's internal advocate
Improved client operational efficiency 20% through tailored IT governance frameworks
Led ITSM implementations and legacy-to-cloud migrations with documentation and team mentoring
Represented Alnafitha as a technical speaker at regional ITSM seminars and conferences

JUL 2018 — JAN 2022

IT Team Leader

Sulaiman Alrajhi University · Higher Education · Al Bukayriyah

Improved system performance 25% across 60+ virtual servers and 12+ enterprise applications
Cut new-hire onboarding time 50% (4 weeks → 2) by redesigning IT support workflows for a team of 8
Mentored 8 direct reports while managing third-party SLA contracts and vendor quality
Partnered with university executives on IT upgrades, policy, and on-time, on-budget project delivery

OCT 2013 — JUN 2018

Senior Technical Support Engineer

Sun and Sand Sports · Retail · Riyadh

Sustained 99.9% uptime across all retail branches with automated monitoring deployed company-wide
Reduced average resolution time 35% as primary point of contact for retail systems support

2008 — 2013

Early Career — Network & Systems Infrastructure

Northrop Grumman · DynCorp International · Gushat International · GateWorx

Progressed from Network Support Technician to Enterprise Systems Administrator across four organizations
Improved network availability 25% and cut downtime 20% through proactive LAN/WAN administration
Achieved a 98% issue-resolution rate on network and telephony infrastructure

Expertise

What I bring to the table

Technical depth paired with commercial instinct.

[01·SELL]

Presales Consulting

Discovery sessions, RFP/RFI responses, live demos, and PoC delivery that turn requirements into signed deals.

[02·ARCH]

Solution Architecture

Tailored ManageEngine & ServiceNow solution design across ITSM, endpoint management, IAM, SIEM, and PAM.

[03·RUN]

Service Delivery & ITSM

ITIL-aligned service management, escalation handling, and governance frameworks that clients keep using.

[04·GOV]

IT Governance

ISO 20000 and COBIT 2019 grounded frameworks — policy, process, and audit-ready operations.

[05·LEAD]

Team Leadership

Building and mentoring engineering teams, managing vendors and SLAs, and executive stakeholder alignment.

[06·PLAN]

Project & Business Analysis

PMP and CBAP-certified delivery — from requirements analysis to end-to-end project lifecycle ownership.

Credentials

Certifications

Thirteen credentials across service management, project delivery, and platforms.

Service Management & Governance

ITIL 4 Managing ProfessionalITIL 4 FoundationISO 20000 Lead AuditorCOBIT 2019

Project & Business

PMPCBAPGoogle Project ManagementDigital Leadership in Business

Platforms & Technology

ServiceNow System AdministratorManageEngine Certified ProfessionalMicrosoft Azure FundamentalsMCSAMCTS

Education

2021

Executive MBA

Sulaiman Alrajhi University

2008

B.Sc. Management Information Systems

The Higher Institute for Computer

Architecting Enterprise Solutions That Drive Growth.